Privacy Policy - Turner & Powell Estate Agents Ilminster

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or engage our services.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our website or providing your personal information, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following types of personal information:

Name and contact details (such as address, email address, and telephone number)
Information relating to property requirements or property ownership
Financial information relevant to property transactions where required
Identification documents required for compliance with anti-money laundering regulations
Communications between you and us
Technical data including IP address, browser type, and website usage data

How We Use Your Information

We use your personal information for the following purposes:

To provide estate agency and property-related services
To respond to enquiries and provide property information
To arrange property viewings, valuations, and transactions
To comply with legal and regulatory obligations
To verify identity for anti-money laundering purposes
To improve our website and services
To send relevant property information or marketing communications where you have consented

Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate interests in providing estate agency services
Consent, where required for marketing communications

Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

Professional advisers such as solicitors, mortgage brokers, and surveyors
Identity verification and anti-money laundering service providers
IT and website service providers
Regulatory authorities where required by law

We ensure that any third party who process your data do so in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect personal date from unauthorised access, loss, misuse, or disclosure.

However, please not that transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.

Data Retention

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or regulatory requirements.

In certain circumstances, we may retain information for longer periods where required by law, such as for compliance with anti-money laundering regulations.

Your Data Protection Rights

Under the UK General Data Protection Regulation, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data where appropriate
Object to the processing of your data
Request restriction of processing
Request transfer of your data to another organisation

Requests should be made in writing using the contact details below:

Turner & Powell Estate Agents
14 The Crescent, Ilminster, TA19 0ER
home@turnerandpowell.co.uk
01460 357895

Cookies

Our website may use cookies to improve user experience and analyse website traffic. Cookies are small text files stored on your device when you visit a website.

You can control the use of cookies through your browser settings.

Marketing Communications

From time to time, we may contact you with information about properties, services, or market updates that may be of interest to you.

Where required under the UK General Data Protection Regulation, we will obtain your consent before sending marketing communications. These communications may be sent by email, telephone, SMS, or post.

You have the right to opt out of receiving marketing communications at any time. You can do this by:

Clicking on the unsubscribe link in marketing emails
Contacting us directly and requesting removal from our marketing list

We will never sell your personal data to third parties for marketing purposes.

Property Portal Data Sharing

In order to market properties effectively, we may share property-related information with property portals and marketing platforms such as Rightmove and On The Market.

Where you enquire about a property through these platforms, your contact information may be shared with us by the portal so that we can respond to your enquiry.

The handling of your personal data by these portals will also be governed by their own privacy policies. We recommend reviewing those policies for further information.

Compliance, Client Money and Regulatory Requirements

As part of providing estate agency services, we may be required to collect and process personal information in order to comply with legal and regulatory obligations.

This may include:

Identity verification for anti-money laundering purposes
Record keeping relating to property transactions
Compliance with estate agency regulations and professional standards

We may share relevant information with regulators, law enforcement agencies, professional advisers, or compliance service providers where required by law.

All such processing will be carried out in accordance with applicable data protection legislation including the Data Protection Act 2018.

Customer Relationships Management (CRM) Systems

In order to manage client relationships and property transactions efficiently, we store and process personal data within secure Customer Relationships Management (CRM) systems.

These systems may be used to record and manage:

Client contact details
Property enquiries and viewing requests
Property ownership and transaction information
Communication history between you and our team
Buyer and tenant requirements
Marketing preferences

The CRM system allows us to provide estate agency services effectively, including matching buyers or tenants with suitable properties and managing ongoing property transactions.

Access to this information is restricted to authorised members of staff and approved service providers who require access in order to perform their duties.

Where CRM systems are provided by third-party software companies, they are required to process data in accordance with applicable data protection legislation including the UK General Data Protection Regulation and the Data Protection Act 2018.

Where data is stored using cloud-based systems, appropriate safeguards are implemented to ensure that personal information remains secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the provided on our website. You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office.